On the Menu: Eric Budd - How Metrics Miss What Matters Most

Join us for an upcoming insightful session --- how no measurement has ever been about what we really care about because....

Too often we create metrics that miss what matters most:

• We identify metrics before goals
• We measure change without measuring improvement
• We select metrics that focus upon efficiency over service, cost over quality, ratings over accuracy and metrics over experience
• We evaluate using KPIs vs JTBD (Key Performance Indicators vs customer Job-To-Be-Done

In this session we will learn about the better choices that can be made to enhance our project, team and personal effectiveness.

About Eric Budd

Eric A. Budd is an experienced leader who successfully employs a variety of effective methods to generate continual improvement in both service and manufacturing organizations. Eric continually seeks to implement approaches to leadership, feedback processes, compensation and improvement based upon the work of Dr. W. Edwards Deming. Prior to returning to Michigan, Eric worked as an ACE Coordinator at United Technologies where he taught and led Value Stream Management and lean implementation events in North America and overseas. Eric was a co-developer, with Mary Jenkins, of the original version of the CQI Quality Academy. He has led and updated the CQI Academy since 2012 and now leads the new IQI Academy for Leadership Fundamentals. In 2017 the Michigan Lean Consortium (MLC) honored Eric with their Distinguished Service Award.

He holds a B.S in Information Management and an M.S. in Quality Systems Management and has been a member of the ASQ Deming Medal Committee.